Company :TATA Business Support Services Ltd (TBSS)
Eligibility :BE/BTech/BSc/BA/BCom/MBA/MCA
Experience :Freshers
Event Date :24 May 2014
Event Time :09:00 AM - 12:30 PM
Job Location :Hyderabad
Job Description:
• Handling the technical queries of the customers.
• Improve quality of service and increase client delight.
• Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
• Achieve the set targets of the team / process.
• Maintain quality of interaction with customers.
• Identifying opportunities for improving software performance.
• Ensuring complete accountability for every call that they handled.
• Constant inputs to improve their ability to handle irate calls.
Skill Set:
• Fluent English / Hindi communications skills and one regional language.
• Ability to work under pressure.
• Clear & logical Thinker.
• Typing speed should be greater than or equal to 15wpm.
• Shifts: Full time/Part time.
Selection Process:
1. Personal Introduction Round.
2. Aptitude Test.
3. Voice & Accent Round and rounds of personal interview.
Documents to Carry:Two copies of resume.
One passport size photograph.
Venue Details:
Nishitha College of Engineering and Technology,
Near International Airport, After ORR,
On Srisailam Highway, Kandukur Mandal,
Hyderabad, Andhra Pradesh 501359
Eligibility :BE/BTech/BSc/BA/BCom/MBA/MCA
Experience :Freshers
Event Date :24 May 2014
Event Time :09:00 AM - 12:30 PM
Job Location :Hyderabad
Job Description:
• Handling the technical queries of the customers.
• Improve quality of service and increase client delight.
• Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
• Achieve the set targets of the team / process.
• Maintain quality of interaction with customers.
• Identifying opportunities for improving software performance.
• Ensuring complete accountability for every call that they handled.
• Constant inputs to improve their ability to handle irate calls.
Skill Set:
• Fluent English / Hindi communications skills and one regional language.
• Ability to work under pressure.
• Clear & logical Thinker.
• Typing speed should be greater than or equal to 15wpm.
• Shifts: Full time/Part time.
Selection Process:
1. Personal Introduction Round.
2. Aptitude Test.
3. Voice & Accent Round and rounds of personal interview.
Documents to Carry:Two copies of resume.
One passport size photograph.
Venue Details:
Nishitha College of Engineering and Technology,
Near International Airport, After ORR,
On Srisailam Highway, Kandukur Mandal,
Hyderabad, Andhra Pradesh 501359
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