Company: IBM India
Job Position : Technical Support
Job Category : Tech Support
Walk-In Location : Chennai, Tamilnadu
Job Location(s) : Hyderabad / Bangalore
Compensation : 2.5 Lakhs
Qualification - Eligibility Criteria : (Mandatory)
# Any Graduate (10+2+3), BE/B.Tech, Any Post Graduates, Diploma Holders (10+3)
# Candidate should not have any backlogs in order to qualify for the test and interview process
# There is no limitation on the qualifying %
# 2014 BATCH
# UG and PG all Departments eligible
# Fluency in Communications Skills (Both Spoken and Written)/Soft Skills
Job Category : Tech Support
Walk-In Location : Chennai, Tamilnadu
Job Location(s) : Hyderabad / Bangalore
Compensation : 2.5 Lakhs
Qualification - Eligibility Criteria : (Mandatory)
# Any Graduate (10+2+3), BE/B.Tech, Any Post Graduates, Diploma Holders (10+3)
# Candidate should not have any backlogs in order to qualify for the test and interview process
# There is no limitation on the qualifying %
# 2014 BATCH
# UG and PG all Departments eligible
# Fluency in Communications Skills (Both Spoken and Written)/Soft Skills
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Selection Process :
# GD
# Voice and Accent Test (Telephonic Round)
# Interview (Telephonic Round)
Additional Information :
# Working in shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
# Shifts will 24x7 in nature and can vary depending on geographies supported.
# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Selection Process :
# GD
# Voice and Accent Test (Telephonic Round)
# Interview (Telephonic Round)
Additional Information :
# Working in shifts is a mandate.
# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
# Shifts will 24x7 in nature and can vary depending on geographies supported.
Please Carry below documents (mandatory) :
# Updated Resume - Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
# Updated Resume - Multiple Copies
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Passport Size Photograph
# College ID Card
Walk-In Date : On 20th May 2014 (Tuesday)
Reporting Time : 9:00 AM sharp
Reporting Time : 9:00 AM sharp
Walk-In Venue :
Saveetha Engineering College, (www.saveetha.ac.in)
Chennai-Bangalore Highway, Thandalam,
Chennai - 602105
Landmark: Next To Queens Land - Bangalore Highway
Saveetha Engineering College, (www.saveetha.ac.in)
Chennai-Bangalore Highway, Thandalam,
Chennai - 602105
Landmark: Next To Queens Land - Bangalore Highway
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