Recruitment for the company - IBM INDIA
Job Position : Technical SupportJob Category : IT | Technical Support | Customer Support
Job Location(s) : Hyderabad / Bangalore
Compensation : Will be disclosed to the selected candidates by HR
Qualification - Eligibility Criteria : (Mandatory)
# B.Tech/M.Tech/MBA/MCA/Any Diploma/Any Graduate (10+2+3), Any Post Graduates
# Year of Passing: 2014 and 2013 Batch Students
# Fluency In Communications Skills (both Spoken and Written) / Soft Skills
# Percentage: 55% or 5.5 CGPA (Aggregate)
# Percentage aggregate considered only for the highest degree pursued
# Must not have any backlog at the time of IBM recruitment process
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Job Description :
# Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis.
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Additional information :
# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
# Shifts will 24x7 in nature and can vary depending on geographies supported.
Selection Process :
# Group Discussion
# Technical Interviews
# V and A Test
# Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and AP.
# The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis.
# Resolve routine customer problem
# Ability to Identify Opportunity and Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Additional information :
# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
# Shifts will 24x7 in nature and can vary depending on geographies supported.
Selection Process :
# Group Discussion
# Technical Interviews
# V and A Test
Please ensure to carry the below mentioned documents for registration (mandatory) :
# Candidate Resume - 2
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Photo Copy of all the Mark Sheets, Provisional Degree Certificates/Degree Certificates (without fail)
# Passport Size Photo - 4
# College ID Card is mandatory
Note: There is No Registration Fee. Spot Registrations are also available. Registration Desk will closed by 10.00 AM. Selection of the candidates is at the sole discretion of HR Recruitment Team.
Note: Wear in formal dress only - without which you are not allowed into the campus recruitment process.
# Candidate Resume - 2
# Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)
# Photo Copy of all the Mark Sheets, Provisional Degree Certificates/Degree Certificates (without fail)
# Passport Size Photo - 4
# College ID Card is mandatory
Note: There is No Registration Fee. Spot Registrations are also available. Registration Desk will closed by 10.00 AM. Selection of the candidates is at the sole discretion of HR Recruitment Team.
Note: Wear in formal dress only - without which you are not allowed into the campus recruitment process.
Walk-In Date : On 7th May 2014 (Wednesday)
Reporting Time : 9:00 AM sharp
Reporting Time : 9:00 AM sharp
Walk-In Venue :
Jagruti Institute of Engineering and Technology - JNTUH, (www.jagruti.ac.in)
Koheda Road, Chintapalliguda(V),
Ibrahimpatnam(M), R.R.Dist.,
Hyderabad - 501510
Jagruti Institute of Engineering and Technology - JNTUH, (www.jagruti.ac.in)
Koheda Road, Chintapalliguda(V),
Ibrahimpatnam(M), R.R.Dist.,
Hyderabad - 501510
Contact Person : Mr.K.Ravikanth (Training and Placement Officer)
Contact Number(s) : +91-9247448766, +91-9160857577, +91-9160823123 +91-8414-202214
Contact Number(s) : +91-9247448766, +91-9160857577, +91-9160823123 +91-8414-202214
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