Company : Ford Technology Services India
Job Title Software Engineer - Production Support
Job Title Software Engineer - Production Support
Job Location: Chennai
Job Description & Qualifications
- Responsible for application management support activities.
- Responsible for meeting SLA's on Production support of assigned applications
- Responsible for deliverables on Production support of assigned applications
- Ensures that appropriate security and controls are instituted and followed
- Effectively communicates with the customer on a day-to-day basis, resolves action items and escalates to the relevant people, on need basis
- Responsible for meeting SLA's on Production support of assigned applications
- Responsible for deliverables on Production support of assigned applications
- Ensures that appropriate security and controls are instituted and followed
- Effectively communicates with the customer on a day-to-day basis, resolves action items and escalates to the relevant people, on need basis
- Leads in Knowledge Transition and co-ordinates delivery in Knowledge Transfer phase to move projects into steady state.
- Builds and maintains strong relationship with appropriate customer base and internal IT partners
- Support for evidence collection towards audits/reviews
- Support Continuous improvements in the applications through Problem Management / Six Sigma tools.
- Support metrics collection and reporting
- Willingness to work in 24x7 shift model.
- Should be technically strong in PL / SQL and Oracle 11G, Oracle 11G Forms, Developer 2000, Pro-C.
- The expected qualification is BE/MCA
- Builds and maintains strong relationship with appropriate customer base and internal IT partners
- Support for evidence collection towards audits/reviews
- Support Continuous improvements in the applications through Problem Management / Six Sigma tools.
- Support metrics collection and reporting
- Willingness to work in 24x7 shift model.
- Should be technically strong in PL / SQL and Oracle 11G, Oracle 11G Forms, Developer 2000, Pro-C.
- The expected qualification is BE/MCA
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