Job Title: Security Engineer
Business: Enterprise
Function: GSC
Sub Function: Global Security Operations
Position Reporting to (Role): GSOC Manager
Location: Navi Mumbai, India
Role Summary :
Security Engineer - Level 2 position. To handle level 2 tasks of Trouble Tickets and Type1/2 change Requests of global clients
Duties and Responsibilities:
Timely resolution of the incidents(TTs) as per the clients SLA.
Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.
Key Performance Indicators :
99% of adherence to global clients SLAs.
Maintain CSAT score above 90% every quarter
Contact with Others :
Internal Internal stakeholders
External External customers
Qualification & Experience :
Educational / Academic Qualification Essential: Graduate
Desirable: Graduate
Professional Certifications / Additional Qualification Essential: Certification in Juniper Firewall/Bluecoat/Cisco
Desirable: -
Experience(Min. years) -
Other Criteria(If not addressed above) -
Candidate Specification:
Experience in ITIL processes and systems as a part of cross functional team.
Experience in Relevant technologies of operational requirements as Juniper Firewalls/Bluecoat proxy servers/CiscoASA trouble shooting, installations, configurations,change management.
Technical/Functional Skills: ( Use "E" to denote Essential and "D" for Desirable)
Juniper Firewall installation/administration/trouble shooting - E
Cisco ASA installation/administration/trouble shooting - E
Checkpoint Firewall installation/administration/trouble shooting - E
Bluecoat proxy server administration/trouble shooting - E
Certification in Juniper firewall - D
Certification in Bluecoat proxy - D
Certification in Cisco ASA - D
Competency & Behavioral Skills: (Use "E" to denote Essential and "D" for Desirable)
Efficient communication skills to handle global clients - E
Co-ordination and team building - E
Process orientation - E
Team lead qualities - D
Win-win situations - D
Problem solving and decision making skills - E
To apply for this position, please send your updated CV tocareers@globalcloudxchange.com with “open position” in the subject line.
Business: Enterprise
Function: GSC
Sub Function: Global Security Operations
Position Reporting to (Role): GSOC Manager
Location: Navi Mumbai, India
Role Summary :
Security Engineer - Level 2 position. To handle level 2 tasks of Trouble Tickets and Type1/2 change Requests of global clients
Duties and Responsibilities:
Timely resolution of the incidents(TTs) as per the clients SLA.
Accurate and timely problem reporting diagnostics and trouble shooting by following SOPs and escalation procedures.
Key Performance Indicators :
99% of adherence to global clients SLAs.
Maintain CSAT score above 90% every quarter
Contact with Others :
Internal Internal stakeholders
External External customers
Qualification & Experience :
Educational / Academic Qualification Essential: Graduate
Desirable: Graduate
Professional Certifications / Additional Qualification Essential: Certification in Juniper Firewall/Bluecoat/Cisco
Desirable: -
Experience(Min. years) -
Other Criteria(If not addressed above) -
Candidate Specification:
Experience in ITIL processes and systems as a part of cross functional team.
Experience in Relevant technologies of operational requirements as Juniper Firewalls/Bluecoat proxy servers/CiscoASA trouble shooting, installations, configurations,change management.
Technical/Functional Skills: ( Use "E" to denote Essential and "D" for Desirable)
Juniper Firewall installation/administration/trouble shooting - E
Cisco ASA installation/administration/trouble shooting - E
Checkpoint Firewall installation/administration/trouble shooting - E
Bluecoat proxy server administration/trouble shooting - E
Certification in Juniper firewall - D
Certification in Bluecoat proxy - D
Certification in Cisco ASA - D
Competency & Behavioral Skills: (Use "E" to denote Essential and "D" for Desirable)
Efficient communication skills to handle global clients - E
Co-ordination and team building - E
Process orientation - E
Team lead qualities - D
Win-win situations - D
Problem solving and decision making skills - E
To apply for this position, please send your updated CV tocareers@globalcloudxchange.com with “open position” in the subject line.
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