Designation: Network Engineer - TAC
Location:-Chennai, India
Job Profile:
TAC (Technical Assistant Center). This opening is for a enterprise to enterprise level support.
Support US based customers over phone, email, chat and lab exercises. Help resolve product/network/wireless related issues.
You must have the efficiency to interface with international customers,provide
remote Technical support on implementation of technology using various
networking products & applications and resolve product related issues through research and troubleshooting.
1.Should have experience in configuration and troubleshooting high-end networks
2.The ideal candidate will be an Engineer, who is a self-starter, with
excellent interpersonal, communication, documentation, problem solving and trouble-shooting skills.
3.Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
4.Sound fundamentals and in-depth knowledge of Networking Security Concepts
5. Should relocate to Chennai & work on 24/7 environment.
DESIRED PROFILE :
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Mandatory Skill set :-
OSI layers detailed understanding of each layers function and relevant protocols that operates at each level.
TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism. TCP Flag.
MAC header structure and use of each fields.
IP header structure and use of each fields.
Mac address table fields and how a switch uses MAC table for switching decisions.
Routing Table fields and how a Router uses routing table for routing decisions.
DHCP protocol messages (clear understanding of DORA process).
DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different vlan).
Thorough understanding of Broadcast domain and Collision Domain.
Thorough understanding of Unicast, Multicast and Broadcat traffic.
Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkagg.
Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication).
Good troubleshooting approach (from Level 1 to 7 of OSI)
MS Fresher from Foreign universities are also welcome.(Computer and Networking vertical)
Recruiter Name: Raj
Contact Company:CSS Corp Private Limited
Telephone:8056279697
Email :dinakarajan.vaiyapuri@csscorp.com
Location:-Chennai, India
Job Profile:
TAC (Technical Assistant Center). This opening is for a enterprise to enterprise level support.
Support US based customers over phone, email, chat and lab exercises. Help resolve product/network/wireless related issues.
You must have the efficiency to interface with international customers,provide
remote Technical support on implementation of technology using various
networking products & applications and resolve product related issues through research and troubleshooting.
1.Should have experience in configuration and troubleshooting high-end networks
2.The ideal candidate will be an Engineer, who is a self-starter, with
excellent interpersonal, communication, documentation, problem solving and trouble-shooting skills.
3.Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
4.Sound fundamentals and in-depth knowledge of Networking Security Concepts
5. Should relocate to Chennai & work on 24/7 environment.
DESIRED PROFILE :
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Mandatory Skill set :-
OSI layers detailed understanding of each layers function and relevant protocols that operates at each level.
TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism. TCP Flag.
MAC header structure and use of each fields.
IP header structure and use of each fields.
Mac address table fields and how a switch uses MAC table for switching decisions.
Routing Table fields and how a Router uses routing table for routing decisions.
DHCP protocol messages (clear understanding of DORA process).
DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different vlan).
Thorough understanding of Broadcast domain and Collision Domain.
Thorough understanding of Unicast, Multicast and Broadcat traffic.
Thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkagg.
Thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication).
Good troubleshooting approach (from Level 1 to 7 of OSI)
MS Fresher from Foreign universities are also welcome.(Computer and Networking vertical)
Recruiter Name: Raj
Contact Company:CSS Corp Private Limited
Telephone:8056279697
Email :dinakarajan.vaiyapuri@csscorp.com
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